Yes, we ship internationally but international fees apply.

Call Us at (888) 503-3382 or Email: info@urbanbeard.com

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

We ship, USPS Ground, UPS Ground, UPS Next Day Air Saver and UPS Next Day Air.

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

We only offer shipping options at this time. We do not have a store front for pick up orders.

We do not provide Saturday delivery. We only provide shipments for Monday – Friday.

Once an order has shipped,THAT URBAN EDGE Products is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

No, we can’t ship to PO Boxes.

Yes, we can ship to military locations. Please select FedEx Smart Post when shipping to military sites.

To qualify for Free Shipping, your order must reach $75.00 before tax or shipping is applied.

Free Shipping is applied to Ground Shipments. Orders shipping to the East Coast United States takes approximately 1-3 business days and shipments to the West Coast United States takes approximately 4-5 business days.

Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.

We accept US based credits cards. We accept Visa, Mastercard, Discover and American Express.

Why Yes, we do accept PayPal.

When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.

No, we only accept US based credit cards.

Not yet, we only accept US based credit cards.

No, it must use US currency to process an order.

No, we do not accept money orders. We require all orders to be placed over the website with a valid US credit card.

Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

Unfortunately at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.

By using the Store Locator on our website you can be directed to different stores in your area that carry our product lines. You can find our Store Locator at the top of any page on the website. Here is a link to that locator.

If the locator provides no listing of stores in your area, you will need to purchase online at this time.

We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.

Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.

Please follow our Returns Policy provided on the website.

Samples are provided through promotions or our website from time to time. Please sign up for our Newsletter to receive announcements on upcoming promotions.

We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.

• Honey has many benefits. It’s an emollient, a natural antioxidant, and humectant.

• Honey will naturally soften the skin

• Honey improves the conditions of the scalp by stimulating growth and transforming the health of hair follicles which are responsible for hair growth.

• Honey helps lock in the scalp and body’s natural moisture.

• Honey is comprised of antibacterial and antiseptic qualities that help keep our scalp clean and bacteria-free. These qualities help prevent scalp infections, psoriasis, and combats dandruff and itchiness.

• Using Honey in your daily regimen can bring back your hair’s natural shine and sheen, which may have declined due to increased pollution and direct exposure to the sun

Definitely not. All THAT URBAN EDGE products are certified by Cruelty Free International. This means we do not use any animal derived ingredients and work only with ingredient suppliers that comply with our policy on animal testing. You can find more information about how our ethical approach to skincare here.

They sure are. All are products are suitable for vegans and vegetarians.

Yes, all THAT URBAN EDGE Products are gluten free.

Unfortunately, we can’t guarantee that customers who suffer from allergies will not react to our formulations. In addition to some types of nuts being present in this product as specified above, materials derived from nuts are commonly used in cosmetic and toiletry formulations and as such our manufacturers and suppliers do handle these materials.

There’s a batch date printed onto the bottom of theTHAT URBAN EDGE Product (or printed onto the carton or bottle), email us if you have any further questions.

We are committed to supporting community-focused events and grassroots gatherings across the country. We love rallying around the great work you’re doing to help make the world a happier and healthier place. For more information, visit our Contact Page.

Note: We require at least 30 days to process and approve all requests.